At AKG Technical, customer satisfaction is our top priority. We strive to ensure that our products and services meet your expectations. However, if you are not completely satisfied with your purchase, our Return and Refund Policy is here to assist you.

Eligibility for Returns

• Items must be unused, in their original condition, and returned within 30 days of purchase.
• The original packaging, tags, and any accompanying accessories must be intact.
• Certain items, such as personalized or customized products, may not be eligible for returns unless they are defective or damaged.

Process for Returns

To initiate a return:

1. Contact our customer support team at [email protected] or +91-9811222713 / +91-9811322713 to inform us about the issue.
2. Provide proof of purchase (order receipt or confirmation email).
3. Our team will guide you through the return process and provide instructions for shipping the item back.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 10-15 days and automatically credited to your original method of payment.
• Please note that shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.

Exchange Policy

If you wish to exchange an item, please contact us within 30 days of purchase. We will assist you in selecting a replacement, subject to availability.

Non-Returnable Items

• Gift cards and promotional items are non-returnable.
• Products marked as “final sale” cannot be returned or refunded.

Damaged or Defective Items

If you receive a damaged or defective product, notify us within 5 days of receiving the item. We will arrange for a replacement or refund after verifying the issue.

For further assistance, please feel free to contact our team at [email protected] or +91-9811222713 / +91-9811322713 . We value your trust and are committed to providing a smooth and hassle-free experience.